{"id":"555","date":"2016-12-19T07:00:31","date_gmt":"2016-12-19T15:00:31","guid":{"rendered":"https:\/\/www.pickfu.com\/blog\/?p=555"},"modified":"2021-09-07T08:05:01","modified_gmt":"2021-09-07T15:05:01","slug":"testing-marketing-messages","status":"publish","type":"post","link":"https:\/\/blog.pickfu.com\/testing-marketing-messages\/","title":{"rendered":"How PickFu used its feedback platform to test marketing messages"},"content":{"rendered":"\n<p>Clay Ostrom is the co-founder of a consultancy called <a href=\"http:\/\/mapandfire.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Map &amp; Fire<\/a> which helps brands develop Lean Strategy. He was introduced to PickFu in a Medium article by Mike Fishbein, who we&#8217;ve also <a href=\"https:\/\/www.pickfu.com\/blog\/succeed-on-amazon-self-publishing\/\" target=\"_blank\" rel=\"noopener noreferrer\">featured here on the PickFu Blog<\/a>.<\/p>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-message-testing-polls\">Message testing polls<\/h2>\n\n\n<p>Taking Mike&#8217;s advice, Clay used PickFu to conduct marketing <a href=\"https:\/\/entrepreneurs.maqtoob.com\/what-i-learned-from-publishing-the-same-article-twice-d1f13dbe3af1#.2rbxv9n87\" class=\"ek-link\">message testing for two titles<\/a> of a Medium article he was writing. He wanted to see which title and illustration had more click appeal.<\/p>\n\n\n\n<!--more-->\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/www.pickfu.com\/BIBAA5\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"640\" src=\"https:\/\/www.pickfu.com\/blog\/wp-content\/uploads\/2016\/12\/test-article-titles.png\" alt=\"\" class=\"wp-image-556\" srcset=\"https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-article-titles.png 800w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-article-titles-300x240.png 300w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-article-titles-768x614.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure><\/div>\n\n\n\n<p>The poll results were a perfect split &#8211; 25 preferred the puzzle pieces, and 25 preferred the blindfold. I&#8217;ve previously written about the <a href=\"https:\/\/www.pickfu.com\/blog\/tied-poll\/\" target=\"_blank\" rel=\"noopener noreferrer\">value of a tied poll result<\/a>, and Clay agreed. &#8220;For me,&#8221; he wrote in an email, &#8220;it was arguably more interesting than an obvious winner.&#8221; After reading and analyzing the comments, he concluded, &#8220;the more you connect with people around the value of the experience as a whole (understanding how people think), and the emotional connection, the more it reduces the importance of a definitive &#8216;right&#8217; answer.&#8221;<\/p>\n\n\n\n<p>Being a strategist, Clay decided to take it a step further. Using PickFu as a brand, he went through an exercise to identify what elements of value he experienced while using the polling service. These values were based on Bain &amp; Company&#8217;s pyramid below:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/hbr.org\/2016\/09\/the-elements-of-value\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"1100\" src=\"https:\/\/www.pickfu.com\/blog\/wp-content\/uploads\/2016\/12\/elements-of-value.png\" alt=\"\" class=\"wp-image-558\" srcset=\"https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/elements-of-value.png 800w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/elements-of-value-218x300.png 218w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/elements-of-value-768x1056.png 768w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/elements-of-value-745x1024.png 745w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure><\/div>\n\n\n\n<p>After identifying key values that PickFu&#8217;s product addresses, he formulated four potential marketing messages:<\/p>\n\n\n\n<ul><li>\u201cAvoid the white-knuckle moment of launching a marketing message that you never really tested\u201d<\/li><li>\u201cGet fast, in-depth understanding of how your audience really thinks about your product\u200a\u2014\u200ain their own words.\u201d<\/li><li>\u201cCustomer insights so quick and easy, you\u2019ll actually look forward to testing.\u201d<\/li><li>\u201cTrade your mountains of raw data for clear insights that actually get you informed\u201d<\/li><\/ul>\n\n\n\n<p><br clear=\"all\">Clay delves into the process by which he arrived at these marketing ideas in <a href=\"https:\/\/entrepreneurs.maqtoob.com\/marketing-your-products-aha-moment-1f827479b48a#.yl2zlc161\" target=\"_blank\" rel=\"noopener noreferrer\">a second article on Medium<\/a>.<\/p>\n\n\n\n<p>That&#8217;s when we here at PickFu decided to see what kind of traction these messages had. We <a href=\"https:\/\/www.pickfu.com\/OMQEQR\" target=\"_blank\" rel=\"noopener noreferrer\">tested the four options<\/a> in a round-robin poll, where each option is pitted head-to-head against all the other options.<\/p>\n\n\n\n<p>These were the results:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/www.pickfu.com\/OMQEQR\"><img decoding=\"async\" loading=\"lazy\" width=\"1150\" height=\"1957\" src=\"https:\/\/www.pickfu.com\/blog\/wp-content\/uploads\/2016\/12\/test-marketing-messages.png\" alt=\"\" class=\"wp-image-560\" srcset=\"https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-marketing-messages.png 1150w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-marketing-messages-176x300.png 176w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-marketing-messages-768x1307.png 768w, https:\/\/blog.pickfu.com\/wp-content\/uploads\/2016\/12\/test-marketing-messages-602x1024.png 602w\" sizes=\"(max-width: 1150px) 100vw, 1150px\" \/><\/a><\/figure><\/div>\n\n\n\n<p>Though Option B, &#8220;Get fast, in-depth understanding of how your audience really thinks about your product\u200a\u2014\u200ain their own words,&#8221; won overall, Option A, &#8220;Avoid the white-knuckle moment of launching a marketing message that you never really tested,&#8221; brought out some interesting insights.<\/p>\n\n\n\n<p>&#8220;I wouldn&#8217;t have guessed <em>white-knuckle<\/em> would turn so many people off&#8230;.or simply be misunderstood,&#8221; Clay said. &#8220;Great example of the bias we have as marketers and writers, where we may take for granted terms as being commonplace or at least not off-putting.&#8221; In addition, some respondents &#8220;didn&#8217;t like it because it created a sense of anxiety, which&#8230; is actually a benefit,&#8221; Clay noted. &#8220;That tension can be a motivator to using a product.&#8221;<\/p>\n\n\n\n<p>The white-knuckle idea goes to show that even if an option doesn&#8217;t &#8220;win&#8221; in a poll, the comments reveal what audiences associate with each message, and the feelings they have about your product. Synthesizing the comments in aggregate helps develop what might become secondary selling points or brand pillars, and lead to better communication and messaging overall.<\/p>\n\n\n\n<p>If you&#8217;re looking to hone your own marketing messages, <a href=\"https:\/\/www.pickfu.com\/amazon-split-testing\" target=\"_blank\" aria-label=\"test your ideas using PickFu (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"ek-link\">test your ideas using PickFu<\/a> now!<\/p>\n","protected":""},"excerpt":{"rendered":"<p>Clay Ostrom is the co-founder of a consultancy called Map &amp; Fire which helps brands develop Lean Strategy. He was introduced to PickFu in a Medium article by Mike Fishbein, &#8230;<\/p>\n","protected":""},"author":"2","featured_media":"0","comment_status":"open","ping_status":"open","sticky":"","template":"","format":"standard","meta":{"_editorskit_title_hidden":"","_editorskit_reading_time":"0","_editorskit_is_block_options_detached":"","_editorskit_block_options_position":"{}","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":["18"],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How PickFu Used its Feedback Platform to Test Marketing Messages<\/title>\n<meta name=\"description\" content=\"PickFu&#039;s round robin message testing shows the importance of customer feedback. 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