> ## Documentation Index
> Fetch the complete documentation index at: https://www.pickfu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can I get a refund for my poll, survey, or subscription?

> PickFu's refund and credit policies explained — what happens when you stop a test early, how credits work, and how to cancel or refund a subscription.

We do not offer refunds on tests that have been completed. If you are looking for a refund for a completed poll or survey, please first refer to our [poll quality article](/help/poll-quality). If you still have questions or want to discuss an issue, you can reach out to our success team via chat for support.

If you stopped your test early, the uncollected or missing responses will automatically be added back to your account as credits to use towards a future test. For example, if you paid \$50 for 50 responses and stop it early after collecting 25 responses, your account will automatically get \$25 back.

Please note: *if you used a coupon on your test and it was stopped early, the amount credited to your account will be the discounted rate per response you paid, not the retail amount.*

If you have enrolled in a subscription plan and decide you no longer want to be enrolled, you can go into your account settings anytime to cancel:

[<img src="https://mintcdn.com/pickfu/7w-u5xxJHuOW5diI/images/help/en/can-i-get-a-refund-for-my-poll-survey-or-subscription/62bb1aae74959a7fe6194794080e358d.png?fit=max&auto=format&n=7w-u5xxJHuOW5diI&q=85&s=9052382d8dc66c210b74cf85094305af" alt="" width="1565" height="526" data-path="images/help/en/can-i-get-a-refund-for-my-poll-survey-or-subscription/62bb1aae74959a7fe6194794080e358d.png" />](../images/help/en/can-i-get-a-refund-for-my-poll-survey-or-subscription/62bb1aae74959a7fe6194794080e358d.png)

To receive a subscription fee refund, you must contact us within **seven (7) business days** of your subscription renewal. Once processed, we will refund the last month of your subscription, in a prorated amount, minus any credits used for tests.
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Related Articles

* [Prepaid credit](/help/prepaid-credit)
* [Why was my poll stopped early?](/help/why-was-my-poll-stopped-early)
* [How does PickFu's pricing work?](/help/how-does-pickfu-s-pricing-work)
* [How to use daily 5-person mini-polls in PickFu+](/help/how-to-use-daily-5-person-mini-polls-in-pickfu)
* [How long will my poll take?](/help/how-long-will-my-poll-take)