---
title: "How do I ask follow-up questions? | PickFu Help Center"
description: "Need more detail? Contact a respondent directly."
---

# How to send a follow-up

Follow-ups let you reach a specific respondent directly to ask for clarification or more detail on their answer. Each follow-up costs the same as your survey's per-response price and requires prepaid credit.

Below any written response on your results page, click **Ask follow-up**.

[![Ask follow-up button beneath a respondent's written response](https://pickfu.intercom-attachments-7.com/i/o/427581746/9eddf95fcdc7422a1df6de5f/LJ3Mmy_XGtwSbHmwgBJmHt6X4NcX6G3mciZZWcGUWIvVhn3XKgIhZkVCMLbXXDRGyhdtcgvGUnyIaECd1PCetWBQN4injxcE96hzoRnca-GnH97WqtVLy02GWM6F-2o0fKJ3jpyP?expires=1779486300&signature=99bd966cb4180315aca2f4fd5821aa50ef3418bb4d8a350871ae6592c675ccd3&req=cCIgE8F%2FmoVZFb4f3HP0gLSfafDiNclstwrcItxbwnQjmlOU17kLBGg5kmcQ%0Ah3lwwh39J2wFQleHbQ%3D%3D%0A)](https://pickfu.intercom-attachments-7.com/i/o/427581746/9eddf95fcdc7422a1df6de5f/LJ3Mmy_XGtwSbHmwgBJmHt6X4NcX6G3mciZZWcGUWIvVhn3XKgIhZkVCMLbXXDRGyhdtcgvGUnyIaECd1PCetWBQN4injxcE96hzoRnca-GnH97WqtVLy02GWM6F-2o0fKJ3jpyP?expires=1779486300&signature=99bd966cb4180315aca2f4fd5821aa50ef3418bb4d8a350871ae6592c675ccd3&req=cCIgE8F%2FmoVZFb4f3HP0gLSfafDiNclstwrcItxbwnQjmlOU17kLBGg5kmcQ%0Ah3lwwh39J2wFQleHbQ%3D%3D%0A)

Type your follow-up question, then click **Send follow-up question**. The respondent will receive your question and has two days to reply.

[![Compose follow-up question form](https://pickfu.intercom-attachments-7.com/i/o/427581751/c08079908cfd932ec61f2bcf/6utCDJWxSFZLzK5w8n7EcB3BfZhOu_ll9drCfCaPsWMSn-nWC5v29Q4sqyr6zl5fF6EYfCOIWN-tZ7YjlzBqa6DLNjimJJEr6CeyhY5scGAH4EwA4fv63s0avv52T5CkOEdIC9xZ?expires=1779486300&signature=5090cef678b0aa2461be50ba3423d912bf408b26f722f3ebf26d32a005d7fec1&req=cCIgE8F%2FmoReFb4f3HP0gOKPftNbH2OwgBl8SiCsPIkQP4GOJd%2BxTR7IU3rr%0AEngPEZ16WkRLsvPy5Q%3D%3D%0A)](https://pickfu.intercom-attachments-7.com/i/o/427581751/c08079908cfd932ec61f2bcf/6utCDJWxSFZLzK5w8n7EcB3BfZhOu_ll9drCfCaPsWMSn-nWC5v29Q4sqyr6zl5fF6EYfCOIWN-tZ7YjlzBqa6DLNjimJJEr6CeyhY5scGAH4EwA4fv63s0avv52T5CkOEdIC9xZ?expires=1779486300&signature=5090cef678b0aa2461be50ba3423d912bf408b26f722f3ebf26d32a005d7fec1&req=cCIgE8F%2FmoReFb4f3HP0gOKPftNbH2OwgBl8SiCsPIkQP4GOJd%2BxTR7IU3rr%0AEngPEZ16WkRLsvPy5Q%3D%3D%0A)

Asking respondents for personal information (email, phone number, social handles, etc.) is against PickFu's terms of service. Keep follow-ups focused on the survey topic.

# Cost and credit

Follow-up questions require [prepaid credit](https://www.pickfu.com/pricing/prepaid). Each follow-up costs the same as your survey's per-response price — if your survey was $1.00 per response, each follow-up is also $1.00.

If the respondent doesn't reply within two days, your account is credited back the cost.

# Frequently asked questions

## Will I learn the respondent's identity?

No. Respondents remain anonymous. You can communicate with them about the survey topic, but you won't see their name or contact information.

## Can I ask follow-ups to multiple respondents?

Yes. Send a follow-up to each respondent individually from their response card.

## What if the respondent doesn't reply?

If a respondent doesn't reply within two days, your account is automatically credited back the cost of that follow-up.

* * *

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