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What is prepaid credit? Prepaid credit is money added to your PickFu account to be applied to the price of a survey. Prepaid credit can be purchased or earned through referrals or refunds. The benefit of purchasing credit is to decrease credit card transactions and at the same time, upgrade your plan subscription to get discounts of up to 20% on all your surveys. Does prepaid credit expire? Membership credit earned through one of our legacy monthly or annual plans expires one year from the purchase date. Current plan credits will expire 30 days from the end of a billing period if canceled. Once purchased, prepaid credit cannot be refunded. As long as your plan stays active, purchased prepaid credit never expires and will roll over until used. How do I buy prepaid credit? You can purchase credit as needed through one-time transactions on the site (click your account name at the bottom of the left sidebar, select Settings, then open Prepaid credit in the left-hand sidebar) or by talking with our customer success team. The amount you can purchase varies based on the plan you are on: non-subscribed users can buy credit in $25, $250, or $500 packs, and PickFu+ subscribers can buy $1,000, $3,000, $5,000, or $10,000 packs directly on the site. The $3,000, $5,000, and $10,000 packs include $100, $250, and $1,000 in bonus credit respectively. Can I set my prepaid credit to reload automatically? When purchasing prepaid credit, you have the option to auto-reload when your balance falls below a determined threshold. The default threshold is 10% of the amount you are purchasing (i.e., $100 threshold for $1,000 prepaid credit), but you may adjust it. Make sure to have a credit card on file in your PickFu account for auto-reload to work. How can I earn credit? Earn credit by sharing your referral link with friends and family. Each time a new user signs up through your link and completes their first paid order, you’ll add $10 to your PickFu account. Learn more about the referral program and find your unique URL on the Referral program page in your settings. For more questions or to request a different amount, reach out through chat or email us at support@pickfu.com. ​ ​ ​
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