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What is prepaid credit?
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Prepaid credit can be used to purchase polls on PickFu or ask individual follow-up questions. It cannot be applied to plan costs.
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How does prepaid credit auto-reload work?
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When you are purchasing prepaid credit, you have the option to set it to auto-reload prepaid credits if your prepaid balance falls too low. The default threshold is 10% of the prepaid amount you are purchasing (i.e. $100 threshold for $1000 prepaid credit). You will need to make sure to save your credit card on file for auto-reload to work.
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Does prepaid credit expire?
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Purchased prepaid credit does not expire. Credits earned through our Legacy membership plans expire 1 year from the purchase date. We'll use your oldest credits first and send you email reminders when they get close to expiration.
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What else can I use prepaid credit for?
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If you want to know more about a respondent's comment, you can ask a follow-up question to uncover more insight. Buy $25 in prepaid credit.
Have more questions? View our help center or contact us.