When it comes to e-commerce, anything that moves the needle up is a welcome change. I spoke with leaders from successful e-commerce sites to discuss site features that increased sales.
A surefire way to lose a customer is to have a package delivered to the wrong address. Using an address verification software such as Addressy or SmartyStreets saves that hassle. With address verification, the customer only needs to input a partial address, and valid postal addresses will be automatically suggested, saving time and improving the user experience. Having accurate addresses also helps the online seller, as error messages can be avoided and user-inputted spelling errors are eliminated. According to Natalie Green, marketing manager at PCA Predict, “this technology is used by thousands of global retailers around the world including L’Oreal, Lands’ End and Monkey Sports. Here’s an example of it in action on Dormify’s website. As the user types, the tool autocompletes the
verified address – saving the customer from typing out the whole address.” … Continue reading
Editor’s Note: Thanks to Peter Alessandria, photographer at GreatProductShots.com for the following guest post.
1. The camera
DON’T use your cellphone. Please. It’s not because I am a camera snob. The main problem with your cellphone camera is the lens. The wide angle can distort the view of your product. Since you spend thousands of dollars acquiring, designing, developing, prototyping and/or manufacturing your product, you want it to look its best, and the lens on the cellphone will not do it justice. It just can’t come close to the sharpness, clarity, and perspective you’d achieve with a decent camera. Plus, if you don’t have enough light, cellphone pictures look grainy. … Continue reading
I’ve written before about how a simple photo swap can dramatically increase sales. But how do you accomplish that gorgeous product photography? Should you hire a professional, or can you learn to do it yourself? I talked to businesses and photographers to see what tips they shared. If you think I’ve missed any, please leave your advice in the comments!
First things first. Consider what your product shots should accomplish, and what tone of voice they need to create. Food photographer Sarah E. Crowder writes, “as a photographer, it comes as no surprise that I think high-quality photography is important to your business, but it’s important to get other aspects of your venture in order before investing in photography. For example, you should establish a marketing strategy and go through some sort of branding process before hiring a professional photographer so that you can get the most out of that investment.” Plan the kinds of product photography you need as well as those nice-to-have extra shots that might be leveraged elsewhere. Understand what media channels your product photos will inhabit: e-commerce pages and social media images all the way up to larger-than-life posters or trade show displays. … Continue reading
Exactly who likes your product or design should never be a mystery to you. Knowing your audience means understanding their needs and desires, and knowing how best to address them.
On PickFu, you always know who answers your polls – each result includes a demographic breakdown of gender, age, income, ethnicity, and education level. But you can also target certain demographic groups so that only certain subsets of the population respond to your poll. … Continue reading
Steve Chou runs an online store called Bumblebee Linens. As an e-commerce site owner, he knows that an appealing photo can make the difference between losing a customer and making a sale. In fact, a simple photo swap helped Steve improve sales on a listing by 209%.
In order to test photos, Steve ran split tests on his website, whereby he published a listing, waited several days, swapped out the images for new ones, waited again, and then compared the results. The problem with split testing, however, “is that it takes forever. Every test that I run usually takes at least 3 weeks or more,” he wrote in a blog post. “And I’d say that 9 times out of 10, my tests are inconclusive.”
Besides the time required, a conversion pixel or some kind of tracking mechanism was needed, adding complexity and hassle to the tests, especially when selling on sites like Amazon, eBay, or Etsy. “Not only is this a major pain in the butt if you have multiple listings,” he said, “but if you’re lazy like me, you’re never going to do it.”
So when Steve heard about PickFu, “I thought I’d give it a try just for fun.” He took a listing from his store and tested his current featured photo against a new photo. … Continue reading
An attractive photo, a great layout, a memorable logo or app icon – these elements are often touted as the keys to optimization. Indeed, a well-converting site, ebook, or app will need them all. But sometimes we tend to underplay or altogether overlook the importance of copy testing – and to our peril. Whether it’s description copy of an e-commerce product, the subhead of a new book, or the elevator pitch of a growing startup, words matter.
Recently, PickFu increased the number of characters you can include in your test text block to 1,000. That’s the equivalent of roughly 200-250 words. Here are some great ways to use this feature for copy testing to improve your business: … Continue reading